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Delivery & Returns

Yawn!! Here comes the boring bit but oh so important!!

Delivery Policy

We deliver all purchased goods in the UK & Europe by Royal Mail 1st Class recorded delivery to ensure it arrives safely. International Delivery is by Royal mail 1st class (untracked). Where possible we look to change our postage charges in line with current costs to ensure you get the best deal possible. 

UK Delivery: Within 2-4 days If delays are expected we will give you more information on receipt of order. 
Europe: Within 5 days. Some delays can be expected 
International Delivery: This can take considerably longer due to international shipping times. 7 -14 days is a guide

Cancellation Policy

Please be considerate our work as all prints are created to order. If you are ordering a standard print with no custom options then please let us know asap that you wish to cancel by email with the subject ORDER CANCELATION. If we receive your request before we have sent it out we will honour a full REFUND no questions asked. Custom Prints or orders are a little more difficult as they can be produced on the day of order. If you really need to cancel please just get in touch asap.

Refunds and Returns

We hope you love everything you receive from us but we understand sometimes things can go wrong. Our returns policy is as follows:
Custom Orders: If sent out and not cancelled in time we cannot offer a refund due to the nature of the work involved. These include custom sketches, name prints or anything ordered where you have requested additional names, or dates to be added. 

Standard Prints/Goods: Please return within 14 days by recorded delivery (to confirm receipt and provide proof of postage) in its original, unopened and undamaged packaging.  We will provide a refund of the goods only. Delivery charges we have incurred will not be refunded and unfortunately we cannot pay for your delivery charges back to us. 
  1. We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.
  2. Please retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.
Send all returns to: FitznGiggles,  ICON Innovation Centre, Eastern Way, Daventry, NN11 0QB

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Information & Data

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place.

We will never share of sell your information to companies for marketing purposes. Ever!

Commitment to Data Security Your personally identifiable information is kept secure. No credit card data is stored by www.fitzngiggles.co.uk

Contact Information

For any queries regarding your purchase please contact us as using the following methods.

Write to: 
FitznGiggles, ICON Innovation Centre, Eastern Way, Daventry, NN11 0QB